If your data is protected from network traffic you may need to grant Windward Hub access to query your data for your templates.
If your data is on a SQL server that only allows data from certain servers, you can grant Hub access to your data by whitelisting the Hub IP address:
|Hub Instance||IP Address|
|United States||220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52|
|Australia||184.108.40.206, 220.127.116.11, 18.104.22.168, 22.214.171.124, 126.96.36.199, 188.8.131.52, 184.108.40.206|
The Hub IP address can change occasionally, but will only ever change between the IP addresses listed above. As a result, users should whitelist all the possible IP addresses.